Welcome to the Finding Common Ground Support Center. This series is presented by The Shift Network.
We're honored to offer this incredible online series of esteemed peacebuilders, thought leaders, and trailblazing agents, and we're also passionate about providing the best support possible to our participants.
Please begin by reading through the following Frequently Asked Questions. If you don’t find the answer to your question(s) in the FAQs, please scroll down and click on the appropriate support link for additional assistance.
Where is the Program Schedule & Replays page?
Access the Program Schedule & Replays page.
Where are my free Registration Bonuses?
You can find your Registration Bonus in the email we sent right after you registered for the summit. You can also find it here.
I need help purchasing The Finding Common Ground Action Collection. Who do I contact?
You can purchase The Finding Common Ground Action Collection by clicking here.
You can reach our online Customer Support here: support.theshiftnetwork.com.
Or, phone our Order Department during the hours of 9:00am to 4:00pm Pacific, Monday through Thursday: (415) 223-7565.
How do I access The Finding Common Ground Action Collection of recordings, downloads, and transcripts?
If you've upgraded, you’ll have lifetime access to your collection through your Premium Membership Downloads page, where you'll find the session videos, and exclusive bonuses as they become available.
To access your collection:
- Visit the Premium Membership page here.
- Enter your email address into the box (the email you used to register for the summit) and click the Sign In button.
- If you don't see the Sign In bar, you're probably already signed in. (To confirm you can try clicking on an audio to see if it plays.)
Once you're signed in, you can scroll down the page to see the materials that are available.
If you haven’t upgraded and want to, you can visit The Finding Common Ground Action Collection page to order now.
Why does it say The Shift Network on my credit card statement or receipt?
The Finding Common Ground series is presented to you by The Shift Network. For more information about The Shift Network, and to find out more about all the programs that we offer, click here: http://theshiftnetwork.com
How can I request a refund for my purchase of The Finding Common Ground Action Collection?
For the most part, our customers are very happy with The Shift Network products they buy. However, when you upgrade, your purchase is backed by our complete money-back guarantee. If, for any reason, at any time within 60 days of the date on your receipt you decide The Finding Common Ground Action Collection is not right for you, just click here to request a full refund. We'll cheerfully refund your payment in full within five business days
All other Customer Support questions:
For all other questions about this event, please click here: support.theshiftnetwork.com or submit a support request directly at https://support.theshiftnetwork.com/hc/en-us/requests/new
Thank you for visiting our Finding Common Ground Customer Support Center!